Effective Date: January 2026
Due to stringent medical device safety standards, regulatory compliance, and biological integrity, sterile consumables (PRP kits, PRF tubes, micro-needling cartridges) and temperature-sensitive biologics (exosomes, serums) CANNOT be returned once they have left our controlled distribution facilities, unless verified as defective or damaged in transit.
To eliminate purchase risk, RVT Medical offers our 100% try-before-you-buy evaluation on all capital equipment and devices. We conduct in-person or virtual patient demonstrations to ensure you are completely confident in the device before purchase. Once capital equipment is purchased, manufacturer warranty terms apply.
If an item arrives damaged or defective, please contact RVT Medical immediately within 24 hours of delivery at Support@RVTmed.com or (208) 871-3767 with photographic documentation for immediate replacement.
